Our Happiness GuaranteeUpdated 6 months ago
Our Happiness Guarantee
We’re committed to your satisfaction and want you to love your purchase. That’s why we offer a Happiness Guarantee within the first 30 days of delivery. Here’s what it means for you:
30-Day Satisfaction Window: If you're not completely happy with your product, we’re here to help. Within 30 days of delivery, we’ll work with you to make things right, whether it’s through troubleshooting, a replacement, or a return.
Refunds & Exchanges: We offer refunds and exchanges within 30 days of delivery. To qualify, items must be returned in their original condition, including all packaging and tags.
Return Condition Requirements: All returned items should be unused and in their original packaging. Products that do not meet these conditions may be subject to a partial refund or rejection.
Manufacturer Warranty Beyond 30 Days: After 30 days, our Happiness Guarantee expires, and any issues will be addressed under the specific manufacturer's warranty.
Exceptions and Special Conditions:
Some products may not be eligible for returns due to health and safety regulations, including Please check the product description for specific return eligibility.
Damaged or Defective Items:
If your product arrives damaged or defective, we’ll prioritize replacing the item at no extra cost to you. Please contact us within 7 days of delivery to report any issues.
How to Request a Refund/Exchange:
Contact our support team at [email protected] with your order number and reason for the return.
Ship the item back with its original tags and packaging.
Customer is responsible for return shipping cost and/or custom fees.
We recommend saving your tracking number and alerting us via email when the return has been delivered. This will help speed things along.
Once received and inspected, we’ll process your refund or send a replacement.
Refund Processing Time:
Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
Happiness Guarantee Limitations:
We reserve the right to deny returns if the product is returned excessively worn, damaged, or incomplete.
Abuse of the return policy, such as repeated returns for the same issues, may result in restrictions on future returns.
If you have any questions or need assistance, our customer service team is ready to help.