Liability PolicyUpdated a day ago

⚠️ Water eStore Responsibility & Liability Policy

We’re here to help you get clean, safe water — and we take that seriously. Here’s what we can and cannot take responsibility for:

✅ What We’re Responsible For

• Accurate Product Descriptions: We do our best to clearly describe all product specs and intended use.
  

• Expert Guidance: Our team is happy to help recommend the right parts and systems based on the information you provide.

• Quality Products: We stand behind the quality of everything we sell. If your item is defective or damaged when it arrives, we’ll make it right.
  

• Safe Shipping: We carefully package orders and partner with trusted carriers to get your order to you on time and intact.

❌ What We’re Not Responsible For

• Improper Installation: If a product is installed incorrectly or against manufacturer instructions, we cannot accept responsibility for resulting issues.

• System Compatibility: We’re happy to guide you, but ultimately, it’s the customer’s responsibility to confirm product compatibility with your unique setup.

• Damage During Use: We’re not liable for any damage caused to your home, plumbing system, or property due to product misuse, improper installation, or failure to follow maintenance schedules.
  

• Third-Party Labor Costs: We do not reimburse installation fees or service costs from plumbers or contractors.

🔧 Need Support?

We're here to help — even if something went wrong after install. Reach out to [email protected] and we’ll do what we can to support you or clarify next steps. If the product is under warranty, we’ll guide you through that process too.