We want you to feel confident in every purchase. That’s why we proudly sell only trusted brands that stand behind their products with manufacturer warranties. Because we’re a reseller, not the original manufacturer, your warranty coverage is provided

We want you to feel confident in every purchase. That&#x2019;s why we proudly sell only trusted brands that stand behind their products with manufacturer warranties.Because we&#x2019;re a reseller, not the original manufacturer, your warranty coverage is provided directly by the brand that made the product. Below, you&#x2019;ll find how warranty coverage works, how to start a claim, and the specific terms by brand.<hr data-start="769" data-end="772"><h2 data-start="774" data-end="799" id="-warranty-coverage">&#x1F527; Warranty Coverage</h2>Most products we carry include a limited manufacturer warranty that protects against defects in materials and workmanship.<ul data-start="927" data-end="1234"><li data-start="927" data-end="1017" style="color: rgb(0, 0, 0);">Warranty terms vary by brand and product (typically 1&#x2013;5 years, depending on the item).</li><li data-start="1018" data-end="1234" style="color: rgb(0, 0, 0);">Warranties generally do not cover:<ul data-start="1063" data-end="1234" style="color: initial;"><li data-start="1063" data-end="1101" style="color: rgb(0, 0, 0);">Damage from incorrect installation</li><li data-start="1104" data-end="1128" style="color: rgb(0, 0, 0);">Normal wear and tear</li><li data-start="1131" data-end="1186" style="color: rgb(0, 0, 0);">Issues caused by non-original or incompatible parts</li><li data-start="1189" data-end="1234" style="color: rgb(0, 0, 0);">Improper maintenance, freezing, or misuse</li></ul></li></ul><hr data-start="1236" data-end="1239"><h2 data-start="1241" data-end="1278" id="-how-to-start-a-warranty-claim">&#x1F6E0; How to Start a Warranty Claim</h2>If you believe your product is defective and still under warranty:<ol data-start="1350" data-end="1720"><li data-start="1350" data-end="1539" style="color: rgb(0, 0, 0);">Email <a data-start="1361" data-end="1381" rel="noopener">info@waterestore.com</a> with:<ul data-start="1395" data-end="1539" style="color: initial;"><li data-start="1395" data-end="1416" style="color: rgb(0, 0, 0);">Your order number</li><li data-start="1420" data-end="1450" style="color: rgb(0, 0, 0);">A description of the issue</li><li data-start="1454" data-end="1499" style="color: rgb(0, 0, 0);">Clear photos of the product and/or damage</li><li data-start="1503" data-end="1539" style="color: rgb(0, 0, 0);">The serial number (if available)</li></ul></li><li data-start="1541" data-end="1720" style="color: rgb(0, 0, 0);">We&#x2019;ll confirm eligibility and either:<ul data-start="1587" data-end="1720" style="color: initial;"><li data-start="1587" data-end="1644" style="color: rgb(0, 0, 0);">Direct you to the manufacturer to file your claim, OR</li><li data-start="1648" data-end="1720" style="color: rgb(0, 0, 0);">Submit the claim on your behalf (for brands that allow us to do so).</li></ul></li></ol>We&#x2019;ll always make this process as smooth as possible.<hr data-start="1779" data-end="1782"><h2 data-start="1784" data-end="1807" id="&#xFE0F;-important-notes">&#x26A0;&#xFE0F; Important Notes</h2><ul data-start="1809" data-end="2206"><li data-start="1809" data-end="1994" style="color: rgb(0, 0, 0);">Installation issues are not covered by warranties. If a licensed plumber or technician installed your system, please contact them first if you suspect installation is the cause.</li><li data-start="1995" data-end="2099" style="color: rgb(0, 0, 0);">Any product that&#x2019;s been modified or used outside its intended purpose may be excluded from coverage.</li><li data-start="2100" data-end="2206" style="color: rgb(0, 0, 0);">Warranty claims must be made within the original warranty period, starting from your date of purchase.</li></ul><hr data-start="2208" data-end="2211"><h1 data-start="2213" data-end="2249" id="brand-specific-warranty-policies">Brand-Specific Warranty Policies</h1><h3 data-start="2251" data-end="2274" id="uv-dynamics-parts">UV Dynamics Parts</h3><ul data-start="2276" data-end="2733"><li data-start="2276" data-end="2378" style="color: rgb(0, 0, 0);">Return of Defective Part: All claims require the defective part to be returned for inspection.</li><li data-start="2379" data-end="2441" style="color: rgb(0, 0, 0);">Return Shipping: We&#x2019;ll provide a prepaid return label.</li><li data-start="2442" data-end="2527" style="color: rgb(0, 0, 0);">Replacement: Once received and verified, we&#x2019;ll ship a replacement at no cost.</li><li data-start="2528" data-end="2733" style="color: rgb(0, 0, 0);">Immediate Replacement Option: If you need a new part before sending the defective one back, you can purchase it upfront. When the defective part is returned and verified, we&#x2019;ll issue a full refund.</li></ul><hr data-start="2735" data-end="2738"><h3 data-start="2740" data-end="2774" id="viqua-uv-lamps--controllers">Viqua UV Lamps &amp; Controllers</h3><ul data-start="2776" data-end="3049"><li data-start="2776" data-end="2887" style="color: rgb(0, 0, 0);">Eligibility: Applies only to defective Viqua lamps and controllers. A valid lamp date code is required.</li><li data-start="2888" data-end="2970" style="color: rgb(0, 0, 0);">Approval: All claims require Viqua&#x2019;s approval (usually 1&#x2013;2 business days).</li><li data-start="2971" data-end="3049" style="color: rgb(0, 0, 0);">Replacement: After approval, a replacement will be shipped at no cost.</li></ul><hr data-start="3051" data-end="3054"><h3 data-start="3056" data-end="3088" id="luminor-uv-parts--systems">Luminor UV Parts &amp; Systems</h3><ul data-start="3090" data-end="3537"><li data-start="3090" data-end="3189" style="color: rgb(0, 0, 0);">UV Lamps: Warranty applies with a valid date code and serial number. Both must be provided.</li><li data-start="3190" data-end="3282" style="color: rgb(0, 0, 0);">Approval: All lamp claims must be approved by Luminor before shipping a replacement.</li><li data-start="3283" data-end="3439" style="color: rgb(0, 0, 0);">Immediate Replacement Option: If needed sooner, purchase a new lamp; once the defective lamp is returned and approved, a full refund will be issued.</li><li data-start="3440" data-end="3537" style="color: rgb(0, 0, 0);">Other Parts &amp; Systems: Defective items must be returned before a replacement can be sent.</li></ul>Note: In some cases, return of the defective part may be required before refund or replacement. Determined on a case-by-case basis.<hr data-start="3665" data-end="3668"><h3 data-start="3670" data-end="3687" id="clack-parts">Clack Parts</h3><ul data-start="3689" data-end="4051"><li data-start="3689" data-end="3854" style="color: rgb(0, 0, 0);">Eligibility: Applies only to defective Clack parts. Customers must provide either:<ul data-start="3782" data-end="3854" style="color: initial;"><li data-start="3782" data-end="3825" style="color: rgb(0, 0, 0);">A clear photo of the defective part, or</li><li data-start="3828" data-end="3854" style="color: rgb(0, 0, 0);">Other proof of defect.</li></ul></li><li data-start="3855" data-end="3964" style="color: rgb(0, 0, 0);">Shipping Fees: A shipping fee may apply for replacements. Customers will be notified before shipment.</li><li data-start="3965" data-end="4051" style="color: rgb(0, 0, 0);">Note: Return of the defective part may be required before refund or replacement.</li></ul><hr data-start="4053" data-end="4056"><h3 data-start="4058" data-end="4073" id="ro-parts">R/O Parts</h3><ul data-start="4075" data-end="4311"><li data-start="4075" data-end="4201" style="color: rgb(0, 0, 0);">Eligibility: Applies only to defective R/O parts. Customers must provide proof of defect (photos, test results, etc.).</li><li data-start="4202" data-end="4311" style="color: rgb(0, 0, 0);">Shipping Fees: A shipping fee may apply for replacements. Customers will be notified before shipment.</li></ul><hr data-start="4313" data-end="4316"><h2 data-start="4318" data-end="4344" id="-were-here-to-help">&#x1F91D; We&#x2019;re Here to Help</h2>Not sure if your product is under warranty or what to do next? Contact us anytime at <a data-start="4435" data-end="4455" rel="noopener">info@waterestore.com</a> &#x2014; we&#x2019;re happy to help.

Warranty Policy

⚠️ Water eStore Responsibility & Liability Policy. We’re here to help you get clean, safe water — and we take that seriously. Here’s what we can and cannot take responsibility for:. Accurate Product Descriptions: We do our best to clearly describe al

&#x26A0;&#xFE0F; Water eStore Responsibility &amp; Liability Policy<hr> We&#x2019;re here to help you get clean, safe water &#x2014; and we take that seriously. Here&#x2019;s what we&#xA0;can&#xA0;and&#xA0;cannot&#xA0;take responsibility for: <h3 dir="ltr" id="-what-were-responsible-for">&#x2705; What We&#x2019;re Responsible For</h3><ul><li dir="ltr" style="text-decoration:none;">Accurate Product Descriptions:&#xA0;We do our best to clearly describe all product specs and intended use. </li><li dir="ltr" style="text-decoration:none;">Expert Guidance: Our team is happy to help recommend the right parts and systems based on the information you provide.</li><li dir="ltr" style="text-decoration:none;">Quality Products: We stand behind the quality of everything we sell. If your item is defective or damaged when it arrives, we&#x2019;ll make it right. </li><li dir="ltr" style="text-decoration:none;">Safe Shipping:&#xA0;We carefully package orders and partner with trusted carriers to get your order to you on time and intact.</li></ul> <h3 dir="ltr" id="-what-were-not-responsible-for">&#x274C; What We&#x2019;re Not Responsible For</h3><ul><li dir="ltr" style="text-decoration:none;">Improper Installation: If a product is installed incorrectly or against manufacturer instructions, we cannot accept responsibility for resulting issues.</li><li dir="ltr" style="text-decoration:none;">System Compatibility: We&#x2019;re happy to guide you, but ultimately, it&#x2019;s the customer&#x2019;s responsibility to confirm product compatibility with your unique setup.</li><li dir="ltr" style="text-decoration:none;">Damage During Use: We&#x2019;re not liable for any damage caused to your home, plumbing system, or property due to product misuse, improper installation, or failure to follow maintenance schedules. </li><li dir="ltr" style="text-decoration:none;">Third-Party Labor Costs:&#xA0;We do not reimburse installation fees or service costs from plumbers or contractors.</li></ul> <h3 dir="ltr" id="-need-support">&#x1F527; Need Support?</h3>We&apos;re here to help &#x2014; even if something went wrong after install. Reach out to&#xA0;info@waterestore.com&#xA0;and we&#x2019;ll do what we can to support you or clarify next steps. If the product is under warranty, we&#x2019;ll guide you through that process too.

Warranty & Liability

Warranty Policy

Liability Policy