Return PolicyUpdated a day ago
Water eStore Return Policy
30-Day “No Hassle” Return Window
You can return most items within 30 days of the delivery date. After 30 days, we’re unable to issue a refund or provide store credit.
Eligibility Checklist
Condition: Unused, uninstalled, and in original packaging.
Proof of purchase: Your Water eStore order #, packing slip, or the email used at checkout.
Excluded items:
Custom-built or special-order systems
Opened or used filter cartridges/membranes
Clearance or final-sale items
How to Start a Return
Email [email protected] with: order #, SKU(s), and reason for return. We’ll reply within one business day with next steps.
Return Shipping Costs
Our mistake (wrong item, mislabeled, arrived damaged): We send you a prepaid trackable label.
Change of mind / ordered the wrong part: You cover shipping, customs, and brokerage.
🇨🇦 Ship Canadian returns to:
The Water Store Returns
1004 King Street
Midland, Ontario L4R 0B8 Canada
🇺🇸 Ship United States returns to:
The Water Store Returns
4700 N 5th Street Hwy, Unit #5,
Temple, PA 19560
We strongly recommend a trackable service and insurance for items over $75; we can’t guarantee receipt otherwise.
Damaged or Defective on Arrival?
Snap a few photos of the packaging and the item, then email us within 7 days of delivery. We’ll arrange a replacement or steer you through the manufacturer-warranty process if that’s faster.
Refund Timeline
We’ll email you once we’ve inspected your return (1–3 business days after it reaches us).
Approved refunds are processed immediately; your bank or card issuer typically posts the credit within 5-10 business days.
Late or Missing Refunds
If your statement hasn’t updated after 10 business days:
Verify with your bank/credit card issuer.
Still stuck? Ping us at [email protected] and we’ll investigate.