Water eStore Shipping Policy. Welcome to the Water eStore Shipping Policy! Below you'll find everything you need to know about our shipping rates, timelines, and destinations. Free Shipping: Orders over $75 ship free. Subscriptions Ship Free: All sub

Water eStore Shipping PolicyWelcome to the Water eStore Shipping Policy! Below you&apos;ll find everything you need to know about our shipping rates, timelines, and destinations. <h3 dir="ltr" id="-shipping-costs">&#x1F4B0; Shipping Costs</h3><ul><li dir="ltr" style="text-decoration:none;">Free Shipping:&#xA0;Orders over&#xA0;$75&#xA0;ship free.</li><li dir="ltr" style="text-decoration:none;">Subscriptions Ship Free:&#xA0;All subscription orders qualify for&#xA0;free shipping, no matter the order total.</li><li dir="ltr" style="text-decoration:none;">Flat Rate:&#xA0;Orders under $75 ship for a&#xA0;flat rate of $10.</li></ul> <h3 dir="ltr" id="-where-we-ship">&#x1F30E; Where We Ship</h3>We currently ship to:<ul><li dir="ltr" style="text-decoration:none;">United States (from our U.S. warehouse) </li></ul>We do not ship internationally at this time. <h3 dir="ltr" id="-fulfillment--delivery-timelines">&#x23F3; Fulfillment &amp; Delivery Timelines</h3><ul><li dir="ltr" style="text-decoration:none;">Parts and Filters:&#xA0;Usually ship within&#xA0;48 hours.</li><li dir="ltr" style="text-decoration:none;">Custom Water Systems:&#xA0;Built to order, typically ship within&#xA0;7&#x2013;14 business days. </li></ul>Once shipped, delivery times will vary based on your location and selected carrier, but you&#x2019;ll receive a tracking number via email as soon as your order is on its way.<h3 dir="ltr" id> </h3><h3 dir="ltr" id="-need-more-help">&#x1F4A7; Need More Help?</h3>Email us at&#xA0;info@waterestore.com&#xA0;if you have questions about shipping or need help with an order. We&apos;re here to help!

Shipping Policy

Delivery times vary depending on what you order. Smaller items like filters and parts often ship out quickly—sometimes even the same day! Custom-built systems, on the other hand, may take 1–2 weeks as we assemble and test them with care. We’re a smal

Delivery times vary depending on what you order. Smaller items like filters and parts often ship out quickly&#x2014;sometimes even the same day! Custom-built systems, on the other hand, may take 1&#x2013;2 weeks as we assemble and test them with care.We&#x2019;re a small but mighty team of five, and we work hard to get your order out the door as fast as possible. As soon as your order ships, you&#x2019;ll receive tracking info so you can follow it every step of the way.If you ever have questions about your order status, feel free to reach out&#x2014;we&#x2019;re here to help!

How long does delivery take?

Water eStore Return Policy. You can return most items within 30 days of the delivery date. After 30 days, we’re unable to issue a refund or provide store credit. Condition: Unused, uninstalled, and in original packaging. Proof of purchase: Your Water

Water eStore Return Policy<hr><h3 dir="ltr" id> </h3><h3 dir="ltr" id="30-day-no-hassle-return-window">30-Day &#x201C;No Hassle&#x201D; Return Window</h3>You can return most items within 30 days of the delivery date. After 30 days, we&#x2019;re unable to issue a refund or provide store credit.<h3 dir="ltr" id="eligibility-checklist">Eligibility Checklist</h3><ol><li dir="ltr" style="text-decoration:none;">Condition: Unused, uninstalled, and in original packaging.</li><li dir="ltr" style="text-decoration:none;">Proof of purchase:&#xA0;Your Water eStore order #, packing slip, or the email used at checkout.</li><li dir="ltr" style="text-decoration:none;">Excluded items: <ul><li dir="ltr" style="text-decoration:none;">Custom-built or special-order systems</li><li dir="ltr" style="text-decoration:none;">Opened or used filter cartridges/membranes</li><li dir="ltr" style="text-decoration:none;">Clearance or final-sale items</li></ul></li></ol><h3 dir="ltr" id="-1"> </h3><h3 dir="ltr" id="how-to-start-a-return">How to Start a Return</h3>Email&#xA0;info@waterestore.com&#xA0;with: order #, SKU(s), and reason for return. We&#x2019;ll reply within one business day with the next steps.<h3 dir="ltr" id="-2"> </h3><h3 dir="ltr" id="return-shipping-costs">Return Shipping Costs</h3><ul><li dir="ltr" style="text-decoration:none;">Our mistake (wrong item, mislabeled, arrived damaged): We will send you a prepaid trackable label.</li><li dir="ltr" style="text-decoration:none;">Change of mind / ordered the wrong part: You cover shipping, customs, and brokerage.&#xA0;</li><li>If a delivery is refused or returned to us due to non-acceptance, the cost of return shipping will be deducted from your refund. We recommend accepting your delivery and contacting us if there&#x2019;s an issue.</li></ul>&#x1F1FA;&#x1F1F8; Ship United States returns to:The Water Store Returns &#xA0;4700 N 5th Street Hwy, Unit #5, &#xA0;Temple, PA 19560We strongly recommend a trackable service and insurance for items over $75; we can&#x2019;t guarantee receipt otherwise. <h3 dir="ltr" id="damaged-or-defective-on-arrival">Damaged or Defective on Arrival?</h3>Snap a few photos of the packaging and the item, then email us within&#xA0;7 days of delivery. We&#x2019;ll arrange a replacement or steer you through the manufacturer-warranty process if that&#x2019;s faster.<h3 dir="ltr" id="-3"> </h3><h3 dir="ltr" id="refund-timeline">Refund Timeline</h3><ol><li dir="ltr" style="text-decoration:none;">We&#x2019;ll email you once we&#x2019;ve inspected your return (1&#x2013;3 business days after it reaches us).</li><li dir="ltr" style="text-decoration:none;">Approved refunds are processed immediately; your bank or card issuer typically posts the credit within&#xA0;5-10 business days.</li></ol><h3 dir="ltr" id="-4"> </h3><h3 dir="ltr" id="late-or-missing-refunds">Late or Missing Refunds</h3>If your statement hasn&#x2019;t updated after 10 business days:<ul><li dir="ltr" style="text-decoration:none;">Verify with your bank/credit card issuer.</li><li dir="ltr" style="text-decoration:none;">Still stuck? Ping us at&#xA0;info@waterestore.com&#xA0;and we&#x2019;ll investigate.</li></ul> <h3 data-start="1126" data-end="1165" id="isPasted">Restocking Fee&#xA0;</h3>All returned products are subject to a 20% restocking fee. This fee helps cover inspection, repackaging, and warehouse handling. The fee is deducted from your refund total once the return is approved.<h3 data-start="1126" data-end="1165" id="isPasted">Shipping Cost Fee&#xA0;</h3>If your order qualified for free shipping, the original shipping cost will be deducted from your refund. <h3 data-start="655" data-end="678" id="isPasted">Custom Orders</h3>Custom-made or personalized items are final sale and cannot be returned unless they arrive damaged or defective.

Return Policy

If you’re here, you probably just received an email letting you know that your order is shipping via freight, not your standard delivery. That’s because some of our larger systems and components need a little extra care and coordination. Below is eve

If you&#x2019;re here, you probably just received an email letting you know that your order is shipping via freight, not your standard delivery. That&#x2019;s because some of our larger systems and components need a little extra care and coordination.Below is everything you need to know to prepare for your delivery.<hr><h2 data-start="569" data-end="600" id> </h2><h2 data-start="569" data-end="600" id="isPasted">&#x1F9ED; What is freight shipping?</h2>Freight shipping is used for oversized or heavy items that can&#x2019;t be sent through regular parcel carriers (like USPS or UPS). Instead, your order will arrive on a pallet via a specialized freight carrier.It&#x2019;s safe, reliable, and ensures your items arrive in excellent condition. <h2 data-start="896" data-end="944" id="isPasted">&#x1F553; How will I know when my order is arriving?</h2>You&#x2019;ll receive:<ul data-start="962" data-end="1156"><li data-start="962" data-end="1042" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">A tracking number via email once your freight shipment has been scheduled.</li><li data-start="1043" data-end="1156" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">A call from the freight carrier to schedule a delivery appointment (typically 24&#x2013;48 hours before delivery).</li></ul>Important: You or someone over 18 must be available to accept the delivery at the scheduled time. <h2 data-start="1266" data-end="1309" id="isPasted">&#x1F3E1; What should I expect on delivery day?</h2><ul data-start="1311" data-end="1737"><li data-start="1311" data-end="1470" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Freight shipments are typically curbside deliveries. That means the carrier will bring the pallet to the end of your driveway or the nearest accessible area.</li><li data-start="1471" data-end="1543" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">The driver is not required to bring items inside or up any stairs.</li><li data-start="1544" data-end="1604" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Be prepared to receive and inspect the items upon arrival.</li><li data-start="1605" data-end="1737" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">If the shipment looks damaged, make a note on the delivery paperwork before signing and contact us right away with photos.</li></ul> <h2 data-start="1744" data-end="1782" id="isPasted">&#x1F4E6; Carriers We Use &amp; What to Expect</h2>We ship freight orders with three main carriers. Here&#x2019;s what to know about each:<h3 data-start="1870" data-end="1890" id="isPasted">&#x1F535; FedEx Freight</h3><ul data-start="1891" data-end="2124"><li data-start="1891" data-end="1923" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Delivers Monday through Friday</li><li data-start="1924" data-end="1978" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Will call to schedule a 2&#x2013;4 hour delivery window</li><li data-start="1979" data-end="2078" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Tracking updates are available at <a data-start="2011" data-end="2078" rel="noopener" target="_new">FedEx Freight Tracking</a></li><li data-start="2079" data-end="2124" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Drivers do not bring items inside your home</li></ul> <h3 data-start="2126" data-end="2143" id="isPasted">&#x1F7E1; Day &amp; Ross</h3><ul data-start="2144" data-end="2468"><li data-start="2144" data-end="2224" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Canadian-based freight service with reliable delivery throughout North America</li><li data-start="2225" data-end="2294" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Will contact you to schedule delivery (often with 24 hours&#x2019; notice)</li><li data-start="2295" data-end="2370" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Tracking available at <a data-start="2319" data-end="2370" rel="noopener" target="_new">Day &amp; Ross Tracking</a></li><li data-start="2371" data-end="2468" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">May offer&#xA0;liftgate service to lower the pallet to the ground &#x2014; no stairs or inside delivery</li></ul> <h3 data-start="2470" data-end="2511" id="-southwestern-motor-transport-smt">&#x1F7E0; Southwestern Motor Transport (SMT)</h3><ul data-start="2512" data-end="2764"><li data-start="2512" data-end="2562" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Commonly used for shipments in the Southern U.S.</li><li data-start="2563" data-end="2613" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Will call to schedule a delivery appointment</li><li data-start="2614" data-end="2687" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Tracking via <a data-start="2629" data-end="2687" rel="noopener" target="_new">SMT Freight Tracking</a></li><li data-start="2688" data-end="2764" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Curbside delivery only &#x2014; driver will unload the pallet but not move it indoors</li></ul> <h2 data-start="2771" data-end="2805" id="isPasted">&#x26A0;&#xFE0F; What if I miss the delivery?</h2>If you&apos;re not home during the scheduled time, the carrier may:<ul data-start="2870" data-end="2985"><li data-start="2870" data-end="2936" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Attempt a second delivery (you may be charged a re-delivery fee)</li><li data-start="2937" data-end="2985" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Hold the shipment at their terminal for pickup</li></ul>We recommend staying in touch with the carrier once you receive your scheduling call to avoid delays. <h2 data-start="3095" data-end="3130" id="isPasted">&#x1F4F7; Should I inspect the package?</h2>Yes! We strongly recommend:<ul data-start="3160" data-end="3347"><li data-start="3160" data-end="3215" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Inspecting the outer packaging for visible damage</li><li data-start="3216" data-end="3285" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Taking a photo before opening, especially if anything looks off</li><li data-start="3286" data-end="3347" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Contact us right away if something is missing or damaged</li></ul> <h2 data-start="3770" data-end="3797" id="isPasted">&#x1F4DE; Still have questions?</h2>We&#x2019;re here to help. Reach out to our team at info@waterestore.com, and we&#x2019;ll be happy to guide you through your delivery process.

Shipping & Returns

Shipping Policy

How long does delivery take?

Return Policy

Freight Shipping FAQs