We want you to feel confident in every purchase. That’s why we proudly sell only trusted brands that stand behind their products with manufacturer warranties.

Because we’re a reseller, not the original manufacturer, your warranty coverage is provided directly by the brand that made the product. Below, you’ll find how warranty coverage works, how to start a claim, and the specific terms by brand.

🔧 Warranty Coverage

Most products we carry include a limited manufacturer warranty that protects against defects in materials and workmanship.

• Warranty terms vary by brand and product (typically 1–5 years, depending on the item).

• Warranties generally do not cover:

  • Damage from incorrect installation

  • Normal wear and tear

  • Issues caused by non-original or incompatible parts

  • Improper maintenance, freezing, or misuse

🛠 How to Start a Warranty Claim

If you believe your product is defective and still under warranty:

1. Email [email protected] with:

   • Your order number

   • A description of the issue

   • Clear photos of the product and/or damage

   • The serial number (if available)

2. We’ll confirm eligibility and either:

   • Direct you to the manufacturer to file your claim, OR

   • Submit the claim on your behalf (for brands that allow us to do so).

We’ll always make this process as smooth as possible.

⚠️ Important Notes

• Installation issues are not covered by warranties. If a licensed plumber or technician installed your system, please contact them first if you suspect installation is the cause.

• Any product that’s been modified or used outside its intended purpose may be excluded from coverage.

• Warranty claims must be made within the original warranty period, starting from your date of purchase.

Brand-Specific Warranty Policies

UV Dynamics Parts

• Return of Defective Part: All claims require the defective part to be returned for inspection.

• Return Shipping: We’ll provide a prepaid return label.

• Replacement: Once received and verified, we’ll ship a replacement at no cost.

• Immediate Replacement Option: If you need a new part before sending the defective one back, you can purchase it upfront. When the defective part is returned and verified, we’ll issue a full refund.

Viqua UV Lamps & Controllers

• Eligibility: Applies only to defective Viqua lamps and controllers. A valid lamp date code is required.

• Approval: All claims require Viqua’s approval (usually 1–2 business days).

• Replacement: After approval, a replacement will be shipped at no cost.

Luminor UV Parts & Systems

• UV Lamps: Warranty applies with a valid date code and serial number. Both must be provided.

• Approval: All lamp claims must be approved by Luminor before shipping a replacement.

• Immediate Replacement Option: If needed sooner, purchase a new lamp; once the defective lamp is returned and approved, a full refund will be issued.

• Other Parts & Systems: Defective items must be returned before a replacement can be sent.

Note: In some cases, return of the defective part may be required before refund or replacement. Determined on a case-by-case basis.

Clack Parts

• Eligibility: Applies only to defective Clack parts. Customers must provide either:

  • A clear photo of the defective part, or

  • Other proof of defect.

• Shipping Fees: A shipping fee may apply for replacements. Customers will be notified before shipment.

• Note: Return of the defective part may be required before refund or replacement.

R/O Parts

• Eligibility: Applies only to defective R/O parts. Customers must provide proof of defect (photos, test results, etc.).

• Shipping Fees: A shipping fee may apply for replacements. Customers will be notified before shipment.

🤝 We’re Here to Help

Not sure if your product is under warranty or what to do next?
Contact us anytime at [email protected] — we’re happy to help.